At Kyvinta, we want you to shop with confidence. While we prioritize hygiene and safety, we also believe in fair customer service. Here’s how our refunds and returns work for sanitary products purchased at www.kyvinta.com.

📦 1. Return Eligibility

Due to the nature of sanitary products, most items are non-returnable once opened or used. However, we accept returns if:

• 📬 You received the wrong item

• 📦 Your order arrived damaged or defective

• 📅 The return request is made within 7 days of delivery

⚠️ Opened or used sanitary items cannot be returned due to hygiene reasons.

🔁 2. How to Request a Return

To initiate a return, please:

1. 📧 Email us at support@kyvinta.com

2. 📝 Include your order number, reason for return, and photos (if applicable)

3. 📦 Wait for approval and return instructions before sending anything back

💰 3. Refunds

Once we receive and inspect the returned item (if applicable), we will:

• ✅ Approve the refund if eligible

• 💳 Process your refund to the original payment method

• ⏱️ Refunds may take 5–7 business days to reflect, depending on your bank

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

🚫 4. Non-Returnable Items

For health and safety, we cannot accept returns for:

• 🧻 Opened or used sanitary pads, tampons, or hygiene products

• 🎁 Items marked as Final Sale or Clearance

• 🛍️ Gift cards

📦 5. Exchanges

We do not offer direct exchanges. If you want a different product, please:

1. 🔄 Request a return (if eligible)

2. 🛒 Place a new order separately

📍 6. Return Shipping

• You will be responsible for return shipping costs, unless the item was incorrect or damaged

• We recommend using a trackable service for your protection

❓ Questions?

We’re here to help!
📧 Email: support@kyvinta.com
📞 Phone: (012)1 629 0833
🌐 Website: www.kyvinta.com
📍 Address: 720 Old Steese Hwy N, Alaska 99701, USA